SHOP POLICIES
DISCLAIMER
Our products are not intended to diagnose, treat, cure, or prevent any disease including mental illness. Products and readings are sold as curios and intended for entertainment purposes only. Do not ingest our products unless explicitly stated they are edible. We do not recommend our products for pregnant or nursing mothers or children under the age of 18 unless explicitly stated.
The products and information produced by Hedge and Home Craft Company is absolutely not a substitute for or intended to be medical advice by a qualified expert or physician. This applies to physical and mental health issues. Please look at the ingredients for each product and determine if you have an allergy or sensitivity to any of the resins, woods, herbs, or oils in the recipe.
SUSTAINABLE SOURCING
While we grow as many of the herbs as we can for our products, we also source them from trusted companies who are committed to organic, fair trade, sustainable, and regenerative agriculture. We have worked hard to make sure that our purchases aren’t contributing to the exploitation of indigenous populations around the world. This is especially true for the sacred resins we use in our blends.
Don’t be surprised if your order comes in a reused box! We are doing our best and finding innovative ways to reduce the amount of waste we create. You can reuse the incense and candle jars for all kinds of fun things!
PLANT & ESSENTIAL
OIL SAFETY
As witches know, plants have the ability to both heal and harm. We take the safety of our recipes very seriously. Our incense blends do not have actively toxic ingredients when burned, but keep in mind that burning anything indoors can be a hazard. Open your windows or doors, let your pets outside, and let the air flow.
All of our oils have been thoroughly researched for skin safety. Our plant infused oils are generally safe for topical use. Blends with essential oils have been diluted to appropriate skin safe levels for each particular essential oil in the recipe. Please always patch test and discontinue use immediately if you have a reaction.
Do not ingest any of our incenses or oils.
SHIPPING
We are a two person team here at Hedge and Home Craft and do our best to ship within 1-3 business days. Sometimes life gets in the way and this may not be possible. If we determine your processing time will be significantly greater than this, we will likely reach out to let you know.
We currently ship via UPS Ground. We've found this to be the safest and most reliable way to transport our products to you. Please understand that we are not a big box online retailer and your order may take a bit of time to be delivered. On the same note, our shipping fee of $8.50 helps us significantly to cover the cost for our small business.
Thank you for your understanding and please reach out if you have any questions or concerns.
RETURNS & REFUNDS
Hedge & Home Craft Company does not accept returns or exchanges. If your order has arrived damaged please email us at hedgeandhomecraft@gmail.com. We will do everything we can to make it right for you and we may offer store credit. We package our products with love and care for shipping, but once it goes to the carrier, its care is out of our hands.
We do our best to market our products truthfully, so simple dissatisfaction with the product will not be eligible for a refund. Please read our product descriptions carefully for any materials you may be sensitive or allergic to. If an item is missing from your order, we will happily send it to you straightaway at no additional cost.
PRIVACY POLICY
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We use certain cookies to track and hold information about your visit to our site. This information is used exclusively to improve and analyze our service.
We will not knowingly give or sell your personal information to any third party not connected to the services provided by Wix.com unless required by law to comply with a criminal investigation.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Please contact us at hedgeandhomecraft@gmail.com if you have any additional questions.
TERMS & CONDITIONS
This website is owned and operated by Hedge and Home Craft Company. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on this website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Hedge and Home Craft Company. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
You agree to indemnify and hold Hedge and Home Craft Company harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Hedge and Home Craft Company, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Hedge and Home Craft Company assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.